January 21, 2012

Firewalk

Training and development is one of my greatest passions and nothing gives me more pleasure than helping our team grow and realise their best selves. This Spring we’re sending 7 of them to the Excel Centre for a challenging 4 day seminar of self-discovery with the world’s leading personal coach Tony Robbins. One of their tests on this ‘navel-gazing’ extravaganza is to walk barefoot over red-hot coals. Having managed that, they should be able to handle the scariest client (just kidding!). The greatest thing about these seminars is how it opens up a whole new world of thinking and opportunity.

It helps our young apprentices question their assumptions and realise that their thinking has largely been fed to them by their background environment; TV, newspapers, peers etc., often not in their best interests. This realisation switches people on to further exploration and learning which is essential to living a more fulfilled life in the modern world.



" Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense". Buddha

January 11, 2012

Do Trophies Matter?

At the hairdressing industry’s glittering Oscar nights, our team set a new British record by winning seven major accolades. Four British Hairdressing Business Awards and three Most Wanted Awards from the top two publications. We loved the celebrations and the attention from our peers, but the next morning it really was back to business. I do tell our younger team particularly, that these trophies are symbols of our past efforts and the future needs to be earned each day.

What really matters to us are our working relationships. I’m most proud of the ongoing journey we have with our clients; several hundred for more than 20 years and more than 50 special clients for over 30 years.

The other day one of my clients told me a very touching story. She said, “When I first started coming here I was always impressed by the respect and care you showed to your older clients. Now I’m one of them.” Actually she has been coming for about 25 years and she really isn’t old at all.

We love having 3 and 4 generation families all coming to see us. We really appreciate their loyalty and look forward to the future together. So yes, our trophies do matter as a wonderful reminder of past successes. And today we are focused on them.

Click here to see our winners’ interview at the British Hairdressing Business Awards.

January 08, 2012

Did you know?


Your hair shrinks in winter.

Cold dry air outside, warm dry air indoors; this seasonal pincer movement rips the moisture from the hairshaft leaving it thin, brittle and up to 3% shorter. Dryness also makes hair less flexible and difficult to manage. We wanted to test the amazing moisturising qualities of our 3 More Inches Treatment System in one of nature’s coldest driest toughest environments; 8000ft up and -25˚C at the glorious Amangani in Jackson Hole...

Top Travel Destination

Steeped in Zen stillness and vast majestic landscapes, the Amangani in Jackson Hole enters my top five world picks. Arriving pre beginning of the ski season meant a wonderfully quiet resort and a hotel where we really were home alone for half our stay –except the 50 staff to look after us.

On one evening they had their own Xmas staff party event in the town which left 40 rooms to ourselves in this vast log and stone mountain mansion with just two staff. Jack Nicholson in The Shining did cross my mind.

Highlight has to be a 6.00 am swim in the 100ft outdoor pool surrounded by the massive Teton mountain range, and icy hair in the minus 25˚C atmosphere. Our 3 More Inches Treatment System performed brilliantly of course, leaving hair full, flexible, shiny and easy to manage.

January 03, 2012

The Big Rocks

It's that time of year again where we focus on new resolutions. How many of us expect to still visit the gym in February? We hope we'll commit to better behaviours, healthier lifestyles and drop some of our less helpful traits. Here's a short story which helps me remember to plan the important things into my calendar.

The BIG Rocks…

One day, an expert in time management was speaking to a group of business students and, to drive home a point, used an illustration those students will never forget. As he stood in front of the group of high-powered overachievers he said, “Okay, time for a quiz,” and he pulled out a one-gallon, mason jar and set it on the table in front of him.

He also produced about a dozen fist-sized rocks and carefully placed them, one at a time, into the jar. When the jar was filled to the top and no more rocks would fit inside, he asked, “Is this jar full?”

Everyone in the class yelled “Yes!”

The time management expert replied, “Really?”

He reached under the table and pulled out a bucket of gravel. He dumped some gravel in and shook the jar causing pieces of gravel to work themselves down into the spaces between the big rocks.

He then asked the group once more, “Is the jar full?”

By this time the class was on to him. “Probably not,” one of them answered.

“Good!” he replied.

He reached under the table and brought out a bucket of sand. He started dumping the sand in the jar and it went into all of the spaces left between the rocks and gravel.

Once more he asked the question, “Is the jar full?”

“No!” the class shouted.

Once again he said, “Good.”

Then he grabbed a pitcher of water and began to pour it in until the jar was filled to the brim.

Then he looked at the class and asked, “What is the point of this illustration?”

An eager student raised his hand and said, “The point is, no matter how full your schedule is, if you try really hard you can always fit some more things in it!”

“No,” the speaker replied, “that’s not the point.”

The truth this illustration teaches us is: If you don’t put the big rocks in first, you’ll never get them in at all.

What are the ‘big rocks’ in your life?

Time with your loved ones, your faith, getting your hair and nails done at Michael Van Clarke (sic), your education, your dreams, a worthy cause, teaching or mentoring others? Remember to put these BIG ROCKS in first or you’ll never get them in at all.

So, tonight, or in the morning, when you are reflecting on this short story, ask yourself this question:

What are the ‘big rocks’ in my life? Then, put those in your jar first.